FAQS

When should I place my order?
Many of our clients order months before their wedding.  We ask for at least two weeks in advance of your wedding, however, please do contact us if your timing is shorter. We can accommodate most requests.  International customers will need to take into consideration international shipping times and customs clearance. Shipping occurs the same or next business day, and US shipping is typically via USPS Priority Mail with 2-3 business day delivery.  Tracking numbers are provided for all shipments.

After I place my order, when do you ship?
We ship the same or next business day after your order is placed.  

What is included in the shipping fee?
If you've initially ordered our sculpture, vase, or bowl, US shipping is free and includes 3 needed shipments for US clients.  1) The crystals to you 2) The prepaid return mailer and then 3) The final glass artwork to you. In the case of a misplaced or lost return mailer, they are available for purchase for $12. International clients will need to provide postage to return the glass crystals to the studio.  

If you've ordered Step 1, of our 2 Step Option, the $19.50 US shipping fee covers 3 needed shipments for US clients.  1) The crystals to you 2) The prepaid return mailer which we will ship to you upon completion of Step 2 and then 3) The final glass artwork to you. International clients will need to provide postage to return the glass crystals to the studio.

When I order, exactly what do I receive?
If you've ordered our sculpture, vase, or bowl, your outbound package will include 1) individually packaged and proportioned amounts of your selected colors (up to 8). 2) Two larger zippable bags to hold the mixture of color on its way back to our studio. 3) For US based clients, we will include a prepaid return mailer to conveniently ship the mixture back to us, with its own unique tracking number. 

If you've ordered Step 1, of our 2 Step Option, your outbound package will include you individually packaged and proportioned amounts of your selected colors (up to 8).  We will ship you the prepaid mailer upon completion of Step 2.  

Do you ship internationally?
We serve the US, Canada, Australia, and New Zealand.  For Europe and other global destinations, please visit our sister website www.unityinglass.eu for more information. Canadian shipping is $49USD for the 2 of 3 needed shipments.  The Australia / New Zealand shipping fee is $99USD and this covers 2 of the 3 needed shipments. International customers are be responsible for providing postage from your country back to the US for the glass mixture, after the wedding.   International customers may be assessed a duty/tax by the receiving country on both shipments from us. The first shipment of crystals will be valued at $100USD and the balance remaining will be declared on the final shipment.   International customers are responsible for paying all duty/taxes assessed by the receiving country. 

Are the containers for displaying and mixing the glass crystals at my wedding included?
No.  The glass crystals are shipped in individual packets.  Most couples use small glass votive candle holders, tall skinny bud vases, or even champagne flutes to display the crystals at the wedding.  Pour into a container with a larger opening, during the ceremony.  After the ceremony, return the unified glass crystals only, using the labeled bags that we include, in the prepaid mailer.  We are just “borrowing” the display containers during the ceremony.

May I order just an ornament or a heart shaped paperweight?
We use the exact color crystals that are combined at your ceremony, to make your main piece, and then the optional ornaments or heart shaped paperweights. The cost of the color that you'll mix at the wedding is built into the price of the sculpture, vase, bowl, or our newly available 2-Step Option.  If you'd like an ornament or heart only,  add the 2-Step option to your cart, and then add ornaments or heart shaped paperweights.  If your order contains the 2-step option, and an ornament or paperweight, we'll go ahead and send the prepaid mailer with your initial shipment.

How did you get the idea for this?
This is a concept first introduced by Unity in Glass.  Our product line is modeled after a unity sand ceremony. Unlike the sand ceremony, we provide glass crystals specifically formulated for glass blowing, for use during your ceremony and the final product of Unity in Glass is fine art that will last a lifetime.  This concept was first developed by our glass artist, Lee Ware.

Will my glasswork be unique?
Yes. While we have the basic form as shown in the photographs on our website, due to the hand-made nature of our art glass, all pieces will be unique.

Will the colors selected appear exactly as shown on the website?
They will vary some. We try to accurately represent the colors on our website. The combination of colors chosen will affect the outcome. Our jet black may take on a very slight purple tone when made into a blown vase or bowl.    It will show as black in the solid (non-blown) sculptural pieces.  There may be color "reactions", especially between yellow and aquamarine and /or our deep teal.  The reaction creates a third color along the margins of the color crystals in the final glass work.  With yellow and aquamarine or deep teal, the reaction creates a grey/olive color where these 2 colors touch in the final glass work.  We find it quite delightful, but do be aware of it with our yellow and aquamarine or deep teal. Questions?  Shoot us an email.

How long does it take to get the final glasswork back?
As soon as the color arrives back at the studio we will put it on the artists’ schedule. We target within 3-7 weeks to complete and ship.  Peak wedding times may slightly exceed this guideline.  Let us know if you have special "need by" requirements.  We will be happy to accommodate your schedule   In the very rare case of catastrophic equipment failure, there may be longer times.  

If something happens to the glasswork during shipping, what will happen?
We pack carefully to insure against breakage during shipping.  It's extremely rare. However, we do archive a small portion of your crystals in our studio for up to 6 months. The piece could be recreated if needed, using your glass crystals that you mixed at your ceremony.

Who makes the glasswork?
Glass artist Lee Ware of Lubbock Texas, or Morgan Bogart of Austin Texas.

I’ve received the glass color. May I add something to it?
No—nothing else please. Our glass is specially formulated to work with our clear molten crystal. All expands and contracts at exactly the same rates over the temperature spectrum.  Please protect it from contamination of other glass, dust, or dirt.  If something happens (spills, etc), just let us know.  All isn't lost.  We'll give the glass a little bit of a scrubbing before we start your masterpiece. 

Can we save part of the glass color after mixing?
Only a tiny portion (a tablespoon), if you like. We will need most of it to create your sculpture.   We will return most of the remaining glass color to you, after we create your final glasswork. We archive a tiny portion, just in case. 

What if our wedding is coming up very soon?
We typically recommend you order your color at least two weeks prior to the wedding. Some couples order up to 12 months in advance.  If the timing is short, please call us. 806-300-0244 (We love phone calls and email.) We will work with you to meet your timing needs.  We ship the same or next business day, and standard shipping is via USPS Priority Mail with 2-3 business days shipping time.  It’s an important day, so any extra time is appreciated. Express shipping is available..  Call us, please.

Can you refund the price if our wedding is cancelled or for any other reason?
Once the order is placed, refunds typically can’t be issued. Time is reserved in the studio at the time of purchase in order to accommodate your wedding day. Any color crystals shipped, can’t be returned to stock due to quality control.  Billing occurs when the order is placed.  We offer highly personalized and responsive service.  We will gladly work with you as circumstances dictate.